The following are examples of work I have undertaken during the two/three years between 2003/06: hopefully these examples serve to demonstrate my experience, knowledge and versatility when offering my services to the sector.
Service user empowerment and involvement :
For Southern Focus Trust, the development of a service user (including young people, older people, people with learning disabilities and people with mental health needs) participation strategy. Following on from the strategy work was undertaken to explore and act upon implementing the policy. As a consequence of this work, SFT extended and refined their service user involvement work, and developed action plans and review systems. (See article in Pavilion Publishing : Housing, Care and Support, February 2004 - User involvement in supported housing, more than just ticking the box.)
For ROCC; evaluation of effective service user involvement and training thereon. This activity helped to prepare ROCC member organisations for the impact of Supporting People, and to improve policy and practice throughout the membership.
For Atlantic Housing Association (in collaboration with Richard Hollingberry); a major tenant consultation exercise, reviewing the satisfaction with and future needs for, tenants of a large sheltered housing scheme. This work was undertaken alongside of the senior management team, as well as involving day to day work with front line staff and, of course, with the tenants and their families. The results were improved relations with, and understanding of the needs of this group of tenants (and in some instances of their families and carers also) and their having an active and real sense of being consulted and that their views were important to the Association and to the people planning their future accommodation.
With Cloud 9 consultancy, producing a report and recommendations upon (difficult to reach) consumers, and how to encourage them to access the services of energywatch. This work produced and action plan and strategy for energywatch.
For ROCC/Two Saints Housing Association, carrying out interviews with substance misuse service users to identify their future housing needs. This helped to contribute to the housing needs survey of the local authority and gave greater authority to Two Siants' efforts to gain funding for future resources.
Strategic work :
For Winchester City Council, reviewing the provision of supported housing within the city, and also reporting and recommending upon effective community consultation. This led to a feedback meeting with a large number of providers, an enhanced understanding and appreciation of the role of the Council as an enabler and greater partnership working between the sectors, as well as a practical "how to" guide on community consultation.
Analysing housing need for people leaving medium secure (pyschiatric) accommodation at Ravenswood House (Hampshire); reporting to the Wessex Consortium. This work carried out in partnership with Beth Taylor (ex Director of ROCC). Our workproduced a range of actions and recommendations aimed at improving the move on opportunities, and to a number of housing organisations offering their services directly to Ravenswood clients, some of which had not previously been available.
As a member of Cloud 9, involvement in elements of a community cohesion/social inclusion type review for Fareham Borough Council.
Working with refugee organisations based in Southampton, to explore the connections between housing and employment for members of those organisations and the communities they served. This work helped to facilitate discussion and planning between the various groups providing services to refugee groups as well as with the people who accessed these services.
Facilitation and training :
Working with the Young People's Board of Connexions SE to help them plan their involvement and roles. And facilitation of a number of senior management team awaydays for Connexions SE. In both instances I was able to help the groups come up with plans for future action, as well as reviewing progress against previously agreed targets and aspirations.
Bespoke training for energywatch based around effective partnership working. This training helped energy advisors to develop their work with outside agencies and to gain an enhanced understanding of how partner organisations could help them.
Facilitation of awaydays for, e.g., the Hampton Trust, ward and community based team awaydays for the Department of Psychiatry, Southampton.
Training based upon the Supporting People Quality Assessment Framework, carried out on behalf of ROCC. Such training directly contributed to the development and sustaining of a vibrant,quality focussed supported housing sector.
Working with Diversity, consultancy and training :
As a TUKLO ORENDA Associate, work undertaken with a wide range of National Probation Areas - including Derbyshire, Staffordshire, Lancashire and Hampshire. Also, consultancy work with Guys and Thomas' Hospital, with Testway Housing Association, and as a part of ROCC's core training programme.
Again, working as part of the TUKLO ORENDA team, I planned, delivered and reported back upon (to both the Board and senior management teams of the West London NHS Trust) a major programme of training and action planning upon Gender Awareness.
Of the Broadmoor programme, Margaret Fordjuor, Diversity Lead (Employment), West London Mental Health Trust writes :
" Marc Mordey delivered 20 training sessions on Gender Awareness over the course of a year. The training was unanimously well received, it was delivered in a challenging yet sensitive manner. In the course evaluation delegates often commented upon the non judgmental manner of the facilitators and the way in which trainers allowed the delegates to interact and discuss issues in a safe environment. Delegates were challenged to think about their practices and left with a positive attitude about Diversity. This was very important as in the past people had attended training and had left with negative views on the Diversity and Equality agenda.
I personally found Marc to be a highly experienced Diversity trainer, he is professional, flexible, knowledgeable and approachable. His commitment to the Diversity agenda is clearly evident, he is a safe pair of hands that I would trust to speak knowledgeably and passionately on Diversity. He challenges individual's thinking without alienating them."